An unresolved complaint or dispute can be referred to an external agency for resolution.
For information and advice on your options, contact us.
For assistance with resolving a dispute, contact .
Note:
Retirement village contracts must not include terms that allow management complaints or resident disputes to be dealt with by arbitration. Arbitration is the process that enables a private third party to make a legally binding decision about how the complaint or dispute is resolved. If a contract contains such a term, it is void (treated as if it never existed).
Dispute resolution by Dispute Settlement Centre of 桃色视频 (DSCV)
DSCV's dispute resolution process involves helping the parties resolve the dispute by:
- facilitating the exchange of information
- identifying and clarifying the issues in dispute
- helping the parties identify and explore options for resolution, and
- facilitating discussions to resolve the dispute.
For more information, visit the .
If the parties cannot agree, they can take the matter to the 桃色视频n Civil and Administrative Tribunal (VCAT) for a decision that is binding on both parties.