ࡱ> a )*bjbjxx 8NN\N\)"JJDL;fffffU&{ $ `UUff .ff nZfpCKK  0;: .@ZZL ;J> : Video transcript: Consumers with a disability Easy English with Casey and Reece Title: Consumers with a disability Easy English with Casey and Reece Music: music softly playing in the background. Length: 4:52 minutes Transcript begins Description: A cartoon video begins, shows a woman named Casey and a man named Reece in a living room, waving at the camera Casey: Hello, Im Casey. Reece: And Im Reece. Description: Casey and Reece are now on a stage and the curtain opens. Theres a cat standing between them. Casey: Were here to talk to you about your rights when you buy something. Reece: We all have rights and our rights look after us and protect us. Description: Casey and Reece are back in their living room with their cat. Casey: The law gives us these rights. We have rights even before we decide to buy things. The right to look around for the same item in other shops. Reece: The right to look around for the same item in other shops. Description: The words Ask questions appears in black writing on a blue background. Casey (voiceover): The right to ask the person you are buying from lots of questions. Description: Casey and Reece in their living room with their cat. Reece: The right to ask the person you are buying from lots of questions. Description: The words Take your time appears in black writing on a blue background. Casey (voiceover): And the right to take your time in deciding what you want to buy. Description: Casey and Reece in their living room with their cat. Reece: The right to take your time in deciding what you want to buy. Description: The words Smart shopper appears in black writing on a blue background. Casey (voiceover): Remembering these rights is called being a smart shopper. Description: Casey and Reece in their living room with their cat. Reece: Smart shopper. Description: Cartoon zooms into Casey who is standing in front of a couch in her living room Casey: Do you know that we also have rights after we buy things and something goes wrong? These rights are called consumer rights. Description: Cartoon zooms over to Reece who is sitting on a chair in his living room next to Casey and their cat. Reece: Consumer rights. Description: Cartoon zooms into Casey who is standing in front of a couch in her living room Casey: Sometimes we buy things and they dont work. Description: Cartoon of a woman standing in her kitchen with her cat putting bread into her toaster. Woman: My brand new toaster! Description: The toaster has a small explosion. The cat screeches! Woman: Well I am taking that back to the shop! Description: We go back to Casey and Reece in their living room with their cat. Reece: Really? Casey: Yes. Description: Cartoon of a repairer fixing the toaster that exploded. Casey (voiceover): Remember, if something goes wrong you have the right to have it fixed. Reece (voiceover): The right to get a brand new one the same. Description: Cartoon of the broken toaster. A hand swipes it away and it is replaced with a new, working toaster. Casey: Or the right to get your money back. Description: Cartoon of two hands, one is putting money into the other. Casey and Reece together (voiceover): REPAIR, REPLACE, REFUND. Description: The words Repair, replace, refund appears in black writing on a blue background. Reece: Do you have to do anything special? Description: Cartoon of a man behind a counter, handing over a receipt. Casey (voiceover): Yes. When you buy things, the seller has to give you a receipt. If they dont give you one, you have the right to ask for it. Description: Cartoon of a man standing behind toaster and a customer taking the receipt, which says its a receipt for a toaster. Reece (voiceover): A receipt is a piece of paper that shows where you bought something and how much you paid. Description: We go back to Casey and Reece in their living room with their cat. Casey: Exactly, and if something goes wrong you can take the item back to the shop with the receipt, or something else that shows you bought it there and show them. Description: A woman takes her broken toaster back to the shop where she bought it and speaks to a saleswoman. Woman: I bought this here and it's not working. Saleswoman: I am sorry about that. If you have the receipt I'll give you a refund or replace your toaster with a new one right now. Its your choice. Description: Woman gives the saleswoman the receipt for her toaster. Woman: Id like a replacement toaster please. Description: Saleswoman takes the receipt and gives her a brand new toaster. Saleswoman: Here you are. Woman: Thank you. Description: We go back to Casey and Reece in their living room with their cat. Casey: If you need help with buying things or returning things do you know who to ask? Reece: Ask someone you trust to help you. Like a family member, friend or another person in your support network. Casey: Thats right. Remembering all these things will make you a smart shopper. Description: We go back to the woman standing in her kitchen with her cat. She is using her brand new toaster. Toast pops out from toaster. The woman is happy as she now has a working toaster.. Description: We go back to Casey and Reece in their living room with their cat. Casey: But sometimes people will try to sell you things you dont even want. Reece: So we have to remember other rights. Like the right to say NO and the right to say I will think about it. Casey: Because some people might even come to your door to sell you something you do not want. Reece: And you have the right to say NO or to say, I will think about it. Casey: Yes.You even have the right to ask them to leave. Description: A man is vacuuming his living room. The doorbell rings and the man stops vacuuming. The man walks over to his front door and fines a salesman. Salesman: Hiiii! Im here to sell you this fantastic new vacuum cleaner! Man: Sorry. Im not interested in a new vacuum cleaner, um, please leave. Salesman: Come on let me in I think you DO need this new vacuum cleaner! Man: My answer is no. Description: The salesman walks away from the mans house. Description: We go back to Casey and Reece in their living room with their cat. Reece: There is another way someone might try to sell you something you do not need. Casey and Reece together: The telephone! Description: A woman walks over to her telephone which is ringing on a table. Woman: Hello? Voice: Helloooo! Have I got a deal for you! We are selling discount TV sets! Woman: I am sorry, I dont need a TV. My answer is no thank you. Description: Curtain opens onto a stage. The words Be a smart shopper appear on screen. Casey (voiceover): I have the right to be a smart shopper. Description: Curtain close, and then open. The words Shop around appear on screen. Reece (voiceover): I have the right to shop around. Description: Curtain close, and then open. The words Ask a lot of questions appear on screen. Casey (voiceover): I have the right to ask the seller a lot of questions. Description: Curtain close, and then open. The words Take time deciding appear on screen. Reece (voiceover): I have the right to take my time in deciding what to buy. Description: Curtain close, and then open. The words Repair, replace, refund appear on screen. Casey (voiceover): I have the right to a repair, replacement or refund if something is wrong or doesnt work. Description: Curtain close, and then open. The words I can say no appear on screen. Reece (voiceover): I have the right to say no. Description: Curtain close, and then open. The words Ask for help appear on screen. Casey (voiceover): And I have the right to ask someone I trust for help. Description: We go back to Casey and Reece in their living room with their cat. Reece: Its a lot to remember. Casey: Yes but you can watch this again or ask someone you trust about it any time. Reece: Ive learned a lot today. Casey: Well done Reece Description: Casey points to the camera Casey: and well done you! Thats the end. Reece: Lets go shopping! Casey: Okay - as long as it's smart shopping! Reece: Right! Description: Curtain close, and then open. The words Rights consumer protection agency appear on screen. Casey (voiceover): If youre not sure about something, find out what your rights are. Description: Curtain close, and then open. A computer screen appears with the Australian Consumer Law logo and www.accc.gov.au/disabilityresources. Casey (voiceover): For more information about your rights, contact your local consumer protection agency, speak to your support networks or speak to someone you trust. 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