ࡱ> ac`e 0_bjbj0i0i 42RiRi7'44!!!!!!!!8"4G"<!T"("("""%%%VTXTXTXTXTXTXTgWZXT!(%%((XT!!""mT+++(^!"!"VT+(VT++BK BQ"%&)OfBTT0TLP#[)#[BQBQ#[!VQ%V&^+&L'%%%XTXT{*%%%T((((#[%%%%%%%%%4Y : This is the text only version of the Easy English document. Refunds, replacements and repairs. Easy English fact sheet You might need help to read this fact sheet. A friend, family member or support person can help you. Sometimes there is something wrong with a product you bought. You can take the product back to the shop. The shop can give you a refund or give you a replacement or repair it for you. What is a refund? The shop gives you your money back. An exchange or credit is not a refund. An exchange means you swap the product for another product. It could be the same product or a different one. Credit is like a voucher for the shop. You can buy something later. What is a replacement? The shop gives you a new one. What is a repair? The shop can fix it for you. When can you get a refund, replacement or repair? The product is broken and it is not your fault. does not do what you want. the product does not do what it should do. is different to the product you saw in the shop. For example, it is a different size or colour. is not safe. A product is not safe if you use it properly and it can hurt you it can cause a fire it breaks easily. How can you get a refund, a replacement or a repair? Take the product back to the shop you bought it from. Show your receipt a credit or debit card slip or a bank statement. Explain what went wrong. You may not get a refund or replacement if there is nothing wrong with the product and you just changed your mind. You might get an exchange or a credit instead. they can fix it for you. you bought the product for someone else and they do not want it. you knew the product was broken when you bought it. For example, you paid less for the product because it was already broken. you broke the product and it was your fault. Remember When you buy a product always ask for a receipt or a credit or debit card slip. Keep your receipt in a safe place. Consumer Affairs ɫƵ. More fact sheets and information. List of fact sheets in Easy English. Buying furniture Contracts Lay-by Phone and door to door sales Renting when you start Renting during a tenancy Renting ending a tenancy Refunds, replacements and repairs Scams Services Shopping tips Phone 1300 55 81 81 Mail GPO Box 123 Melbourne ɫƵ 3001 Fax 03 8684 6295 Interpreter 131 450 National Relay Service 133 677 Email HYPERLINK "mailto:consumer@dgs.vic.gov.au"consumer@dgs.vic.gov.au Website  HYPERLINK "http://www.consumer.vic.gov.au" www.consumer.vic.gov.au This information is written in Easy English. You might need more information about the law. You can ask Consumer Affairs ɫƵ. Updated April 2015. Easy English fact sheet produced by Scope, July 2008. Look at Clear Written Communications. The Easy English Style Guide for information about the format and writing style of this document. You can find more information at www.scopevic.org.au or phone (03) 9843 2000. Scope (Vic) Ltd. You may use this document for your own personal, non-commercial purposes only. You must not use the document for any other purpose, and must not copy, reproduce, digitise, communicate, adapt, modify the document or any part of it (or authorise any other person to do so) without the prior consent of Scope (Vic) Ltd. Scopes Communication and Inclusion Resource Centre wrote the Easy English. April 2015. www.scopevic.org.au The Picture Communication Symbols 19812010 by Mayer-Johnson LLC. All Rights Reserved Worldwide. Used with permission. Boardmaker is a trademark of Mayer-Johnson LLC. Valuing People ClipArt Inspired Services, UK.     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" # $ % & ' ( ) * + , - . / Oh+'00 P\ |   8Refunds repalcements and repairs Easy English factsheet ShoppingConsumer Affairs ɫƵ Normal.dotmDavid M Darragh (DJCS)3Microsoft Office Word@F#@x.^@I&@"m&  ՜.+,D՜.+,t0 hp  Dept. of Justice0 8Refunds repalcements and repairs Easy English factsheet TitleL hNVJbn     _PID_HLINKSTRIMID TRIM_DateDue TRIM_AuthorTRIM_Container TRIM_CreatorTRIM_DateRegistered TRIM_OwnerLocation TRIM_ResponsibleOfficer TRIM_TitleA 6k http://www.consumer.vic.gov.au/;mailto:consumer@dgs.vic.gov.auCD/15/123708* MULLINS, Roslyn DG/13/37738MULLINS, Roslyn25 March, 2015$Services & Support Division (CAV) @Publication - FINAL Refunds, replacements and repairs_text only  !#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOQRSTUVWYZ[\]^_bRoot Entry Fڂ&dData 1Table"[WordDocument42SummaryInformation(PDocumentSummaryInformation8XCompObjr  F Microsoft Word 97-2003 Document MSWordDocWord.Document.89q