ࡱ> npme 0#bjbj0i0i 4JRiRi'44!!!!!!!!8"\o"T!]U"("(###&&&UUUUUUUXZU!Q(&&Q(Q(U!!##U+++Q(^!#!#U+Q(U++BLQ#@q&܎&(PfT-U0]UP[g)[QQ[!Q&Zl&@+&4&q&&&UU*`&&&]UQ(Q(Q(Q([&&&&&&&&&4Y : This is the text only version of the Easy English document. Phone and door to door sales. Easy English fact sheet You might need help to read this fact sheet. A friend, family member or support person can help you. What are phone and door to door sales? A person calls or comes to you at home at work in a public place. For example, a shopping centre. The person tries to sell you a product or service. The person is called a salesperson. A product is something you buy. For example, gas electricity a holiday or pay TV. When you buy a product over the phone or at your door you will get a contract or the business will post the contract to you. A service is something you pay someone to do for you. For example, paint your house. What are the laws? There are special laws when you buy a product or service that costs $100 or more. These laws protect you when someone sells you a product or service over the phone. at your house or work. in a public place. For example, a shopping centre. The salesperson must tell you all the information before you buy. The salesperson must tell you their name and the business name. the price and any discounts. For example, you can use a pension card to get a cheaper phone bill. any extra money you might have to pay. Extra money is called a fee or a charge. The salesperson must also tell you how long you have to pay. For example, 6 months or one year. information about changing your mind after you buy the product. The salesperson must tell you the truth. Can you change your mind? If you buy a product that costs $100 or more, you have 10 days to change your mind. This is called a cooling off period. You do not have to pay any money until the cooling off period is finished. What can you do in a cooling off period? You can stop the contract. You must return the product. If you have paid any money, you can get a refund. How do you stop a contract you have signed? Phone the business and tell them you want to stop a contract or fill in a form and post it to the business. The salesperson must tell you how to stop a contract. You may have to pay a fee. When can a salesperson visit you? Monday to Friday, 9 am to 6 pm. Saturday, 9 am to 5 pm. A salesperson cannot visit you on a Sunday or public holiday. For example, Christmas Day or Good Friday. How do you buy a product? You agree to buy a product when you say Yes, I will buy that. You must understand what you are doing. be able to tell the salesperson Yes, I will buy that. You agree to buy a product in writing or on the phone or on a voice recorder. The salesperson must ask for your permission before they can record your voice. On the phone you can say No, goodbye and hang up the phone. At your house you can say No thank you and close the door. Remember. You do not have talk to a salesperson. You do not have to buy anything unless you want to. A sales person can not ring or visit you again for 30 days about the same product. A salesperson can ring or visit you again about a different product. If you say I am too busy to talk, the sales person can ask you Can I ring you later? You can say no. What happens after you stop a contract? The business will give you your money back. If the product is broken, you might only get some of your money back. Do not visit There is a sticker you can put on your front door. The sticker says do not knock. You can get more information www.donotknock.org.au Do Not Call register You can tell the government that you do not want phone salespeople to call you at home. You need to phone or fill in a form on the website. Phone 1300 79 29 58. Website www.donotcall.gov.au There are some groups and charities that are allowed to call you. Rules. There are a lot of special rules for people who do phone and door to door sales. You can get more information from Consumer Affairs ɫƵ. Look at the page 9. Consumer Affairs ɫƵ. More fact sheets and information. List of fact sheets in Easy English. Buying furniture Contracts Lay-by Phone and door to door sales Renting when you start Renting during a tenancy Renting ending a tenancy Refunds, replacements and repairs Scams Services Shopping tips Phone 1300 55 81 81 Mail GPO Box 123 Melbourne ɫƵ 3001 Fax 03 8684 6295 Interpreter 131 450 National Relay Service 133 677 Email HYPERLINK "mailto:consumer@dgs.vic.gov.au"consumer@dgs.vic.gov.au Website  HYPERLINK "http://www.consumer.vic.gov.au" www.consumer.vic.gov.au This information is written in Easy English. You might need more information about the law. You can ask Consumer Affairs ɫƵ. Updated April 2015. Easy English fact sheet produced by Scope, July 2008. Look at Clear Written Communications. The Easy English Style Guide for information about the format and writing style of this document. You can find more information at www.scopevic.org.au or phone (03) 9843 2000. Scope (Vic) Ltd. You may use this document for your own personal, non-commercial purposes only. You must not use the document for any other purpose, and must not copy, reproduce, digitise, communicate, adapt, modify the document or any part of it (or authorise any other person to do so) without the prior consent of Scope (Vic) Ltd. Scopes Communication and Inclusion Resource Centre wrote the Easy English. April 2015. www.scopevic.org.au The Picture Communication Symbols 19812010 by Mayer-Johnson LLC. All Rights Reserved Worldwide. Used with permission. Boardmaker is a trademark of Mayer-Johnson LLC. Valuing People ClipArt Inspired Services, UK.     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" # $ % & ' ( ) * + , - . / Oh+'0 , LX x   4Phone and door to door sales Easy English factsheet ShoppingConsumer Affairs ɫƵ Normal.dotmDavid M Darragh (DJCS)3Microsoft Office Word@^в@x.^@f&@ߺ& G ՜.+,D՜.+,p, hp  Dept. of Justice'  4Phone and door to door sales Easy English factsheet TitleH hNVJbn     _PID_HLINKSTRIMID TRIM_DateDue TRIM_AuthorTRIM_Container TRIM_CreatorTRIM_DateRegistered TRIM_OwnerLocation TRIM_ResponsibleOfficer TRIM_TitleA 6k http://www.consumer.vic.gov.au/;mailto:consumer@dgs.vic.gov.auCD/15/123692* MULLINS, Roslyn DG/13/37738MULLINS, Roslyn25 March, 2015$Services & Support Division (CAV) <Publication - FINAL Phone and door to door sales_text only  !"#$%'()*+,-/0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\^_`abcdfghijkloRoot Entry F@܎&qData &1Table.\WordDocument4JSummaryInformation(]DocumentSummaryInformation8eCompObjr  F Microsoft Word 97-2003 Document MSWordDocWord.Document.89q