ࡱ> egd'`  bjbj 8 n n n n n r z  8 ipKKK$Ah n KKKKK n n p#K:n n pK_ n n fh `] "aX90ib.xffr h KKKKKKK  KKKiKKKK$   n n n n n n  Example email requesting a refund for a faulty item bought online Dear Alex Lee On 5 November 2013, I bought a stainless steel ladies watch with crystals (item no. 30045251777) from your eBay seller store, glamgifts. I used the Buy it now option and paid $49.95 plus $7.50 shipping via PayPal. My eBay username is alana1981. After wearing the watch for only one month, several of the crystals had fallen off. I emailed you about this on 26 November 2013, and received no response. Now the watch has stopped working. It is my view that under Australian Consumer Law, this watch is: not of acceptable quality (a quality appropriate to the $49.95 I paid) not fit for purpose (it does not work). Please see the attached photo of the broken watch, and a copy of my PayPal receipt. I would like to return the watch to you, to see if it can be repaired. If you cannot repair it, I would like you to refund the cost of the watch and my return postage costs. Please respond to my email within seven working days. If I do not hear from you, I will have no other option but to take my complaint further. You can contact me on my mobile 0411 111 111. Yours sincerely Alana OHalloran      ABLOQT_bcB G y ! ; U `  < X Y \ _ ` p ꫤꖏzsl h 3-ho h 3-h h 3-h\ h 3-hu h 3-hT h 3-h_ h 3-hb h 3-hVm h 3-hA h 3-h[ h 3-hAj h 3-h h 3-h5m h 3-h h 3-hni h 3-hCC h 3-hw h 3-h: h 3-hP hWShPhxh*BQM N  O   & F^`gdZbgd 3-gd 3-   4 < N  ÿh8Hh3jh3U h 3-hJZ h 3-h5m h 3-h9 h 3-hT h 3-h$A h 3-hP h 3-hb61h/R :p 3-. A!n"n#n$n% +P@P  3-Normal  CJOJQJ_HaJmH sH tH V@V  Heading 1 $@&5CJ KH OJQJ\^JaJ N2N Hc Heading 3 @&56CJ\]aJJJ - Heading 4$<@&5CJ\aJNN c Heading 5 <@&56CJ\]aJDAD Default Paragraph FontRiR  Table Normal4 l4a (k(No List4U4 Hc Hyperlink >*phB^B Hc Normal (Web)dd[$\$*W* HcStrong5\.X!. 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