ࡱ> Y[X)`  bjbj 4 H88 lXXXXXX"z AlClClClClClCl$nhqglXXglXXl(((XXAl(Al((fkXL `nŏ@iNAll0l?j r. rk rkp(glgll       "6D|l Can financial counselling help? checklist Indicators that a person may be experiencing financial difficulty Direct disclosure of financial problems, for example: ( Unable to pay debts ( Worried about eviction ( Worried about repossession of home, car or other goods ( Worried about disconnection of gas, water, electricity ( Worried about unpaid fines ( Thinking about bankruptcy Recent life event with significant financial impact, for example: ( Loss of employment ( Relationship breakdown and separation ( Illness or injury ( Motor vehicle accident ( Natural disaster ( Change in Centrelink benefit Seeking help that indicates financial difficulty, for example: ( Housing assistance ( Material aid ( Other emergency relief If none of these indicators are checked financial counselling is not suitable. The client can be referred to a non-financial counselling service either internally or external. If any of these indicators are checked, financial counselling may be suitable. Next inform the person financial counselling: is free, confidential and independent service. doesnt give you money or other direct financial assistance, or provide loans. helps people deal with immediate financial difficulties and how to minimise the risk of future problems. Then ask the person: Are you interested in finding out more about financial counselling and whether it can help in your situation? If the answer is yes, proceed to Triage.      #+,7Nmn  D E F G a b c d } ~     ) * + , < = > ? [ \ h^h5\ h1eh h1ehhhfQ jhfQh^h^5h^h5 hh hh h^ h h h h`B,n E b ~  * = \  5 gd1egdgdE gdE gd^gd^gd^    *       q ھ񷰷Ӿ񟗟}}}}hvjhvU hE hO hE hhOh5 hOhh hhLC h1eh h1eh87o h hN h h87o h hE h hh h-VhE5hE jhfQ h1ehhhfQ0  q gdgd1e hhSe21h:p^. A!n"n#n$n% T@T ^Normal $CJOJPJQJ_HaJmH sH tH N@N ^ Heading 1 $@&5CJ(KH \^JaJ T@T ^ Heading 2$$@&5CJ PJaJtH l@Bl  Heading 3$$*$@&*5CJ OJQJ\^J_HaJmH sH tH DA@D Default Paragraph FontRi@R  Table Normal4 l4a (k@(No ListTOT ^Heading 2 Char5CJ OJQJ_HmH sH tH <O< ^List Paragraphm$4@4 V0UHeader  9r 4 @"4 V0UFooter  9r \0@2\  List Bullet  & F*$ CJOJQJ_HaJmH sH tH 2B@B2  Body Textx:Q:^Style Bulleted Fxax^-Style Style Bulleted + Outline numbered 11 pt F "&,n Eb~*=\5q%+%%$%$%$%$%$%$%$%$%$%$%$%$%$%$%$%$%$%$%$%$%$%/%/%/%$%TQ%$,n Eb~*=\5q000,00,0,0,0,0,0,0,0,0,0,0,0,0,00,0,0,00 0 0 00 00H000000000,n Eb~*=\qȑ00ȑ000000000000000000000ȑ00Кʑ000       _Toc355102948 5<:::$& &o!r^"Gpn{n > n"PnI2}>Z`!%n( =n|"nw+&r^"]&|4bSD'n`*n91nBA2r^"d(H:>vSD;nnJx@P4nWLn*R" Y~Sn&Ung"[n]p dn5dn2Wjn.m|>B?mn`rn -un!zn-Mzn${n6}>Z hh^h`OJQJo(8 8^ `OJQJo(hH%8  ^ `OJQJ^Jo(hHo8  ^ `OJQJo(hH8xx^x`OJQJo(hH8HH^H`OJQJ^Jo(hHo8^`OJQJo(hH8^`OJQJo(hH8^`OJQJ^Jo(hHo8^`OJQJo(hHh^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo( h^h`OJQJo( ^`OJQJo(o p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo( h^h`OJQJo(^`OJQJo(hH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(8 8^ `OJQJo(hH%8  ^ `OJQJ^Jo(hHo8  ^ `OJQJo(hH8xx^x`OJQJo(hH8HH^H`OJQJ^Jo(hHo8^`OJQJo(hH8^`OJQJo(hH8^`OJQJ^Jo(hHo8^`OJQJo(hH8 8^ `OJQJo(hH%8  ^ `OJQJ^Jo(hHo8  ^ `OJQJo(hH8xx^x`OJQJo(hH8HH^H`OJQJ^Jo(hHo8^`OJQJo(hH8^`OJQJo(hH8^`OJQJ^Jo(hHo8^`OJQJo(hHh^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(8 8^ `OJQJo(hH%8  ^ `OJQJ^Jo(hHo8  ^ `OJQJo(hH8xx^x`OJQJo(hH8HH^H`OJQJ^Jo(hHo8^`OJQJo(hH8^`OJQJo(hH8^`OJQJ^Jo(hHo8^`OJQJo(hH8h^h`OJQJo(hH%8hh^h`B*OJQJo(phhH888^8`OJQJo(hH8^`OJQJo(hH8  ^ `OJQJ^Jo(hHo8  ^ `OJQJo(hH8xx^x`OJQJo(hH8HH^H`OJQJ^Jo(hHo8^`OJQJo(hHh^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(88^8`OJQJo(hH^`OJQJ^Jo(hHopp^p`OJQJo(hH@ @ ^@ `OJQJo(hH^`OJQJ^Jo(hHo^`OJQJo(hH^`OJQJo(hH^`OJQJ^Jo(hHoPP^P`OJQJo(hHh^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(8hh^h`OJQJo(hH8hh^h`OJQJ^Jo(hHo888^8`OJQJo(hH8^`OJQJo(hH8  ^ `OJQJ^Jo(hHo8  ^ `OJQJo(hH8xx^x`OJQJo(hH8HH^H`OJQJ^Jo(hHo8^`OJQJo(hHh^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(^`^J.^`^J.pL^p`L^J.@ ^@ `^J.^`^J.L^`L^J.^`^J.^`^J.PL^P`L^J.h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo( h^h`OJQJo( ^`OJQJo(o p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(h^h`OJQJo(hH^`CJOJQJhH% p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo( h^h`OJQJo( ^`OJQJo(o p^p`OJQJo( @ ^@ `OJQJo( ^`OJQJo(o ^`OJQJo( ^`OJQJo( ^`OJQJo(o P^P`OJQJo(&.mI2]6|"0]&BA2w+&d(H:&o!*Rd.m -uGpSD'?m5d{nWL&UY~S2Wj`r`!%( =d`*SD;!z-Mz > "P91${g"[nJ$$K        K-x       -x        -x        -xO8       beJ                          K        a7E #HfQV0U`1e87oSeaEOv[8m CcN^@Jg0@UnknownGz Times New Roman5Symbol3& z Arial?Wingdings 27&{ @Calibri7K@Cambria?5 z Courier New;Wingdings"h#&g&')  !nn>4& 3qHX)2+'Can financial counselling help?' checklistFinancial Counselling ProgramConsumer Affairs Victoriadcraddoc$             !"# Oh+'0 ,8L `l    ,'Can financial counselling help?' checklist Financial Counselling ProgramConsumer Affairs ɫƵ Normal.dot dcraddoc15Microsoft Office Word@6F@ۥ}@DSI@>Ʀ՜.+,D՜.+,p, hp  Dept. of Justice ɫƵ ' ,'Can financial counselling help?' checklist Title| `2:R^z   TRIMID TRIM_DateDue TRIM_AuthorTRIM_Container TRIM_CreatorTRIM_DateRegisteredTRIM_OwnerLocation TRIM_ResponsibleOfficer TRIM_TitleCD/14/117453* STOKES, Jennifer DG/14/16396STOKES, Jennifer27 March, 2014$Services & Support Division (CAV) xCheck List - Financial Counselling Program service model induction tool - 'Can financial counselling help?' checklist  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGIJKLMNOQRSTUVWZRoot Entry F`Pŏ\1TablerWordDocument4SummaryInformation(HDocumentSummaryInformation8PCompObjq  FMicrosoft Office Word Document MSWordDocWord.Document.89q