Type of residential tenancies service provided,2012-13,2013-14,2014-15,2015-16,2016-17,2017-18,2018-19
Calls answered Residential Tenancies,"93,127","90,952","73,791","69,365","69,472","67,813","64,118"
Calls answered Residential Tenancies Bond Authority (RTBA),"95,120","97,309","99,325","90,224","77,847","71,378","73,446"
RentRight app downloads,N/A,"10,368","16,591",6567,7780,6917,5321
Bonds lodged,"216,400","221,623","228,955","236,971","241,489","241,534","244,756"
Bond repayments,"190,100","197,500","203,614","210,963","212,749","219,603","219,297"
Bonds transferred,"61,600","60,398","73,639","79,258","89,375","87,848","81,698"
Bonds held,"518,098","542,209","567,550","593,558","622,298","644,229","669,688"
Tenants assisted under the Tenancy Advice and Assistance Program,"5,003","6,178","6,267","5,758","6,186","6,893","8,129"
Residential Tenancy Repair reports completed,"1,177","1,106",936,916,948,"1,050","1,049"
Residential Tenancy Goods left behind ,"4,193","4,130","3,885","3,861","3,531","3,223","3,133"
Residential Tenancy Rental reports completed,"1,223","1,052","1,115","1,068","1,234","1,373","1,518"