Quality,2012-13 Actual,2013-14 Actual,2014-15 Target,2014-15 Actual,2015-16 Actual,2016-17 Actual,2017-18,2018-19
Customer satisfaction with services provided,94,93.2,90,95.6,N/A,N/A,N/A,N/A
Services provided within agreed timeframes,90.1,86.2,90,90.5,95.7,93.8,98,98