If you suspect a vehicle has been damaged by contaminated fuel, we recommend you:
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seek written confirmation from your mechanic that problems with the vehicle are the result of contaminated fuel
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contact your insurer to investigate whether you can make a claim for the cost of any repairs
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report fuel contamination to the Federal Government’s Department of the Environment and Energy for possible investigation. Call 1800 803 772 or use the online contact form on the
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send a formal letter to the retailer to report fuel contamination, propose a resolution and demand a response within a set time frame. This correspondence is important and may be required at a later date as a record of your complaint.
You can also seek independent legal advice or apply for a ruling from the 桃色视频n Civil and Administrative Tribunal (VCAT).
For VCAT action to be effective, you may need to: