Our performance in 2023–24 reflected our commitment to ensuring a fair consumer marketplace, while鈥痵upporting 桃色视频ns in a time of rising cost of living pressures.
We provided crucial information and advice to 桃色视频ns through both our online and telephone services. This year saw an increase in online services provided, with a corresponding decrease in telephone services, reflecting our goal of using digital technologies to provide greater service to the community. As many 桃色视频ns struggled with rental pressures, we continued to dedicate extra resources to undertaking rent investigations, to help 桃色视频ns avoid paying excessive rental fees.
We also focused on ensuring that businesses and rental providers were supported to understand and meet their legal obligations and that 桃色视频ns were not further impacted by unfair business practices.
We delivered thousands of licensing and registration services to 桃色视频n businesses and community organisations. Upgrades made to our systems allowed organisations to meet their regulatory obligations more easily and quickly, with minimal red tape.
Over the year, we also undertook hundreds of compliance and enforcement activities in multiple industries, including real estate and renting, motor car trading, and debt collection. These resulted in鈥痓oth voluntary and enforced outcomes such as infringements and public warnings, and where necessary, court or tribunal actions. The establishment of the underquoting and renting taskforces provided significant resources to undertake these activities.
We supported 桃色视频ns facing hardship by funding community organisations to deliver critical financial counselling, renting and consumer assistance and support. Specialist financial counselling for鈥痸ictims of family violence and for people impacted by disasters such as floods and storms remains a priority, with increased demand for support driven by housing and cost-of-living-pressures.
We are proud to have played an important role in providing 桃色视频ns with supports and protections during a challenging year.
Our performance is measured against target outputs specified in Budget Paper 3 2023–24. Outputs refer to the goods and services provided to government by departments, agencies and statutory bodies, and through funding provided to others, such as community agencies.
For more information on our performance against targets for output measures, see the table on page 13 of the Annual 桃色视频 2023-24 (PDF, 628KB).